What does this system track?

This system allows Reasonable Accommodation Consultants to keep track of all requests and their process steps from submission to resolution. The system also provides a platform for each employee to keep track of their request(s); and, for supervisors to keep track of their approvals/denials.

Is my information private?

This system is only available to NIH employees. When you submit a request, your request is visible to your supervisor and your Reasonable Accommodation Consultant. Your profile information is only available to you and your Reasonable Accommodation Consultant. All information obtained through the Entellitrak system is kept separate from individual personnel or supervisory employee files.

How is system data used?

The NIH Reasonable Accommodation Program uses aggregate data from the Entellitrak system to identify potential trends and/or areas for strategic improvement. Examples include: most popular requested accommodations, amount of money spent on accommodations, average process times, etc. All such data is divorced from Personally Identifiable Information (PII).

What if I need help?

If you would like to make a request and have any issues or questions about using Entellitrak, please contact your Reasonable Accommodation Consultant for assistance in making your request.

If you have never used the Entellitrak system before, you will need to create an account. You will need the following information in order to register an account:

• Primary NIH Email Address
• Legal First Name
• Legal Last Name
• Employee Number

Your information must match the information listed for you in the NIH Enterprise Directory (NED). Sometimes this can be tricky if your email has been renamed over time and/or if you have a preferred name other than your legal name.

This screenshot shows a NED entry with the registration screen for reference.

If you have never accessed the Entellitrak site and you receive notice that your employee has submitted a request, do not register a new account. You will have received an auto-generated account when your employee made their request. Your login information (username and password) will have been submitted to you via a separate email

If you cannot find the email with your login information, please contact your Reasonable Accommodation Consultant.

You can update your account password by selecting “My Account” at the top left.

You can update your account profile (name, location, job title, etc.) by selecting your name where it appears under “Tracking Inbox: Person” – Please note, not all profile data is required (look for the red “R” which denote required fields), any additional information you choose to share is up to your discretion.

This screenshot shows where the "My Account" button is located and where you can select you name to update your profile.

The Entellitrak system occasionally sends auto-notification emails to users. Examples include: confirmation of request receipt; request for supporting medical documentation; and, confirmation of approval/denial.

The sender on these emails will be listed as “NIH RA”. If you are not receiving system emails that you are expecting, please check you SPAM and Junk email filters. Otherwise, please contact your Reasonable Accommodation Consultant.

When you log-in to the system, select "New Request"

This screenshot shows where the "New Request" button is located.

You will be directed to a form (see screenshot), your profile information will pre-populate in the form. You may need to add or update your Position Title.

Confirm that your profile information and your supervisor’s name/contact information is correct.Next you must select your request category and type. You can view a list of possible options by selecting the "Preview" link.

Request Category: Select the category(ies).
Unless you select Other, you MUST select "ADD".
If selecting "Other" a text box will appear below "ADD" to complete.

Types of Accommodation: After selecting “ADD” a list of accommodations, based on the category(ies) selected, will appear.
Select at least one (1) item from each category selected. Then select “NEXT”
If requesting “Other”, use the text box that appears to briefly describe your request.

You can use the larger "Additional Information" box at the bottom to provide any additional information or context that you believe is necessary for your request to be understood.

When you are ready to submit your request, go to "Action to Take", select "Submit Request" and then select "Save".

Not ready to submit? Under "Action to Take", you can also select "Save as Draft" and then select "Save" to keep a draft open, but not submit a request.

This screenshot is an example of a profile page with the information pre-populated from NED.

To add medical documentation to support your request, first access your profile by selecting your name where it appears under "Tracking Inbox: Person"

This is a screenshot of a users name in the "Tracking Inbox: Person".

Select the “Records” Tab, then select “New”

This screenshot shows were the "Records" Tab and the "New" Button are located.

Give your document a name. Then select “Medical Record” as the document type. Use the “Browse” button to find your document on your computer.

This screenshot is an example of the Medical Records page.