This Executive Order directs all federal agencies to establish procedures to facilitate the provision of reasonable accommodation to employees and job applicants with disabilities. Pursuant to this Executive Order, and DOJ's continuing obligatons under the Rehabilitation Act of 1973.
About the Entellitrak System
What does this system track?
This system allows Accessibility Consultants to keep track of all requests and their process steps from submission to resolution. The system also provides a platform for each employee to keep track of their request(s); and, for supervisors to keep track of their approvals/denials.
Is my information private?
This system is only available to NIH employees. When you submit a request, your request is visible to your supervisor and your Accessibility Consultant. Your profile information is only available to you and your Accessibility Consultant. All information obtained through the Entellitrak system is kept separate from individual personnel or supervisory employee files.
How is system data used?
The NIH Reasonable Accommodation Program uses aggregate data from the Entellitrak system to identify potential trends and/or areas for strategic improvement. Examples include: most popular requested accommodations, amount of money spent on accommodations, average process times, etc. All such data is divorced from Personally Identifiable Information (PII).
What if I need help?
If you would like to make a request and have any issues or questions about using Entellitrak, please contact your Accessibility Consultant for assistance in making your request.
How to make an account
If you have never used the Entellitrak system before, you will need to create an account. You will need the following information in order to register an account:
- Primary NIH Email Address
- Legal First Name
- Legal Last Name
- Employee Number
Your information must match the information listed for you in the NIH Enterprise Directory (NED). Sometimes this can be tricky if your email has been renamed over time and/or if you have a preferred name other than your legal name.
Note for Supervisors
If you have never accessed the Entellitrak site and you receive notice that your employee has submitted a request, do not register a new account. You will have received an auto-generated account when your employee made their request. Your login information (username and password) will have been submitted to you via a separate email
If you cannot find the email with your login information, please contact your Accessibility Consultant.
Your System Profile
You can update your account password by selecting “My Account” at the top left.
You can update your account profile (name, location, job title, etc.) by selecting your name where it appears under “Tracking Inbox: Person” – Please note, not all profile data is required (look for the red “R” which denote required fields), any additional information you choose to share is up to your discretion.
The Entellitrak system occasionally sends auto-notification emails to users. Examples include: confirmation of request receipt; request for supporting medical documentation; and, confirmation of approval/denial.
The sender on these emails will be listed as “NIH RA”. If you are not receiving system emails that you are expecting, please check you SPAM and Junk email filters. Otherwise, please contact your Accessibility Consultant.
How to make a request
When you log-in to the system, select "New Request"
You will be directed to a form (see screenshot), your profile information will pre-populate in the form. You may need to add or update your Position Title.
Confirm that your profile information and your supervisor’s name/contact information is correct.Next you must select your request category and type. You can view a list of possible options by selecting the "Preview" link.
Request Category: Select the category(ies).
Unless you select Other, you MUST select "ADD".
If selecting "Other" a text box will appear below "ADD" to complete.
Types of Accommodation: After selecting “ADD” a list of accommodations, based on the category(ies) selected, will appear.
Select at least one (1) item from each category selected. Then select “NEXT”
If requesting “Other”, use the text box that appears to briefly describe your request.
You can use the larger "Additional Information" box at the bottom to provide any additional information or context that you believe is necessary for your request to be understood.
When you are ready to submit your request, go to "Action to Take", select "Submit Request" and then select "Save".
Not ready to submit? Under "Action to Take", you can also select "Save as Draft" and then select "Save" to keep a draft open, but not submit a request.
How to add Medical Documentation
To add medical documentation to support your request, first access your profile by selecting your name where it appears under "Tracking Inbox: Person"
Select the “Records” Tab, then select “New”
Give your document a name. Then select “Medical Record” as the document type. Use the “Browse” button to find your document on your computer.