Informal/Formal Complaints

Kenrick Small

Kenrick Small

Acting Director, Resolutions and Equity

Kenrick worked at the Food and Drug Administration since 2014 as a Formal Complaints Specialists and served as the Acting Director for Compliance and the Team Lead of the Compliance Team. He directed the coordination of assignments for all duties of the Compliance team including the preparation of accept/dismissal letters, issuance of reports of investigation, and transmittal of EEO complaint files, the processing of and the coordination of all appeals and remanded cases. From 2009-2013 Kenrick worked at the Department of Health and Human Services, as a Senior EEO Specialist. There he perform the full range of EEO services including, but not limited to complaint processing and adjudication functions, administering diversity management initiatives and administering affirmative employment and special emphasis programs. Kenrick’s EEO experience continues back to include Civil Rights Specialist, Attorney at Law, Probation Officer, Correctional Counselor, etc.

Kenrick earned his J.D., at Western New England College School of Law, Springfield, MA, and his Bachelors in Sociology at Springfield College in Springfield MA.

Chinara Brown

Chinara Brown

Acting Branch Director, Formal Complaints

Chinara A. Brown currently serves as the Acting Branch Director of the Formal Complaints branch. She started her federal career as a clerk typist with the National Institutes of Health’s Student Temporary Employment Program in the Office of Research Services, Equal Employment Opportunity Office, and became a permanent NIH employee in 2001. Chinara was promoted to serve as the Program Support Assistant for the Office of Equity, Diversity, and Inclusion, and is now serving as an EEO Counselor. Chinara began her undergraduate studies at Strayer University in Washington, DC, where she continues to pursue a bachelor’s degree in Accounting. Over the years, she has enjoyed providing support to the Resolution and Equity staff, and prides herself on learning all aspects of the federal EEO complaints process. In her spare time, Chinara enjoys spending time with her family and friends, and traveling.

Eric Hebron

Eric Hebron

Branch Director, Informal Complaints

Eric joined EDI as the Branch Director for the Informal Complaints Branch in March 2014. He brings a variety of talents to this position with a keen eye towards alternative dispute resolution (ADR). In 1999, Eric was offered a job as the Internal Ombudsman for the Washington Metropolitan Transit Authority providing confidential resolution of internal disputes between employees and management. He also provided training to managers and employees on various topics ranging from Conflict Coaching, 360-degree feedback surveys, and Interpersonal Skill Development.

In 2008, Eric was offered a position at the U.S. Pentagon Force Protection Agency (PFPA) as an ADR specialist. At PFPA, he served as an EEO liaison to the Director, the EAP Coordinator, and an employee relations specialist. In 2010, Eric began working at the U.S. Food and Drug Administration as a Conflict Prevention and Resolution Specialist. Certified as an EEO Counselor, he has extensive experience with EEO informal complaints and has tirelessly worked to resolve complaints of discrimination before they become formal complaints.

Born in Annapolis, Maryland, Eric earned a Bachelor of Science in Psychology at Morgan State University in 1988. Interested in continuing his education in the field of Counseling, he enrolled at the University of Maryland, School of Social Work specializing in Employee Assistance Program Counseling (EAP). Eric obtained a Master of Social Work in 1992, and has also received certifications in Organizational Development from Georgetown University and the American Society for Training and Development (ASTD). In 2007, Eric also obtained a 40-hour certification in Mediation from the Center for Conflict Resolution.