Informal/Formal Complaints

Karen Crump-Wilson

Karen Crump-Wilson

Director, Resolutions and Equity

Karen L. Crump-Wilson, Esq. is the Director of the Resolutions & Equity Division. Karen is responsible for overseeing the NIH federal sector EEO complaint process. Karen has over 25 years of labor and employment legal experience.

Prior to joining NIH, Karen served as an Attorney-Advisory, Office of Equal Employment Opportunity, National Labor Relations Board. While in that position, Karen advised aggrieved employees of the EEO process, investigated formal EEO complaints and prepared investigative reports, conducted extensive and thorough legal research, and drafted final agency decisions. Karen also served as the Informal and Formal Complaints Manager overseeing a cadre of collateral-duty EEO Counselors and managing the informal and formal EEO complaint process. Karen further managed the Equal Employment Opportunity Office when she served as the Interim Director for the Millennium Challenge Corporation.

Karen has a passion for alternative dispute resolution. She is a certified mediator and has over 15 years of experience serving as a lead mediator for programs including the Multi-Door Dispute Resolution and Shared Neutrals. She also extensive experience as a certified arbitrator.

Karen holds a Juris Doctorate from the Catholic University of America, the Columbus School of Law, and is admitted to practice in Washington, D.C., and Pennsylvania. She earned her Bachelor of Art degree in sociology and political science from Allegheny College.

Karen resides in the Washington, D.C. area and is the proud mother of three children with two currently in college and one in high school. Karen’s hobbies include reading, exercising, vacationing, and spending time with family.

Chinara Brown

Chinara Brown

Branch Director, Informal Complaints

Chinara A. Brown currently serves as the Branch Director of Informal Complaints. She started her federal career as a Clerk Typist in 1998 with the National Institutes of Health’s Student Temporary Employment Program in the Office of Research Services, Equal Employment Opportunity Office, and became a permanent NIH employee in 2001. With over 20 years of EEO experience, she’s held many positions within EDI; from Program Support Assistant, EEO Counselor, and Formal Complaints Specialist and now Branch Director. In her spare time, Chinara enjoys spending time with her family, friends, traveling and bingo.

Kenrick Small

Kenrick Small

Branch Director, Formal Complaints

Kenrick worked at the Food and Drug Administration since 2014 as a Formal Complaints Specialists and served as the Acting Director for Compliance and the Team Lead of the Compliance Team. He directed the coordination of assignments for all duties of the Compliance team including the preparation of accept/dismissal letters, issuance of reports of investigation, and transmittal of EEO complaint files, the processing of and the coordination of all appeals and remanded cases. From 2009-2013 Kenrick worked at the Department of Health and Human Services, as a Senior EEO Specialist. There he perform the full range of EEO services including, but not limited to complaint processing and adjudication functions, administering diversity management initiatives and administering affirmative employment and special emphasis programs. Kenrick’s EEO experience continues back to include Civil Rights Specialist, Attorney at Law, Probation Officer, Correctional Counselor, etc.

Kenrick earned his J.D., at Western New England College School of Law, Springfield, MA, and his Bachelors in Sociology at Springfield College in Springfield MA.

Jan Holland

Jan Holland, Esq.

Branch Director, Investigations

Jan has over 20 years of professional experience in legal and managerial positions, serving her community in leadership roles in Federal, state, and local government, as well as private industry.

Jan currently serves as the Branch Director for Investigations within the Resolutions and Equity Division. She provides oversight and guidance to the staff of the Investigations Unit, ensuring that EEO investigations are timely, thorough, clear, concise, and legally sufficient.

Prior to joining the Resolutions and Equity Division, Jan served with the Social Security Administration (SSA) as Acting Deputy Director and Supervisor for Operations with the Center for Accommodations and Disabilities (CADS) under the Office for Civil Rights and Equal Opportunity (OCREO). Prior to joining CADS, Jan served with the Center for Conflicts Resolution (CCR) as the Team Lead for the EEO complaints Compliance Team, a Final Agency Decision Analyst, second-level reviewer, and as a Mediator. Jan received several Director's Awards at SSA, including awards for her role in establishing an in-house mediation team and improving the agency's timeliness in releasing final agency decisions. Jan was also recognized for developing the EEO Academy Training Program to train newly hired EEO analysts who joined the office. Prior to joining SSA, Jan adjudicated EEO decisions for the U.S. Department of Agriculture in the Employment Adjudication Division of the Office of Adjudication.

Jan also served in leadership roles for the District of Columbia government, serving as Director of the Policy Research and Analysis Division of the DC State Education Office, and as Deputy Director of the Student Hearing Office in the Office of the State Superintendent of Education.

Jan credits her passion for justice and her legal foundation to the training she received as an attorney for the Juvenile Services Program with DC's Public Defender Service, as well as her work as an attorney with the Family Division of the Office of the Attorney General.

Jan has also enjoyed success as an entrepreneur with two business franchises, serving families throughout the DC Metropolitan area.

Jan graduated from Spelman College in Atlanta, GA and the Georgetown University Law Center in Washington, DC. She currently resides in the DC Metropolitan area. Jan views her two young adult children as a source of pride and achievement. She enjoys creating art, biking, beaches, gardening, and nature walks with the family's pet.