Edward Dorsey

Acting Branch Director, Customer Outreach & Employee Development

Ed joined EDI as the Training Manager in November 2019. He is a native Washingtonian and has over six years of federal service experience. Ed previously served as a reasonable accommodation specialist for the Federal Emergency Management Agency (FEMA). Prior to FEMA he started his federal career in 2015 working for the Centers for Medicare & Medicaid Services (CMS). While at CMS Ed was a special emphasis program manager and managed the Hispanic, Veterans, and Lesbian, Gay, Bi-sexual, Transgender, and Intersex programs. Ed also lead the training cadre, where he was responsible for conducting New Employee Orientations and is a certified ELI - Civil Treatment for Leaders and Employees trainer. Prior to CMS Ed worked in the private sector, with over 18 years of experience in Property and Causality and Auto Insurance where in his last position he served as the supervisor for the liability determination team. Ed has extensive experience in program management, negotiation processes, data-driven analysis, training, and customer satisfaction measurement. Ed holds a Bachelor of Science in Criminal Justice from the University of Maryland, University College.